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September is almost behind us. Autumn is here, the heat is dissipating, and spooky season is a few days away. This month, we have spent a great amount of time adding and testing new features within our platform. In this newsletter, we’ve compiled all of the most important content we’ve released in the last month for your convenience.

If you’re interested to learn more about how an omni-channel digital communication platform like Botsplash can help you and your business, reach out to us! We would love to schedule a no-obligation demonstration of our product.

Highlights:
Authenticated Web Chat
Mobile App Use for Top-Of-Funnel Sales
Feature Spotlight: Inbox / Shared
Authenticated Web Chat
Quick and efficient chat support is crucial in today's always-on business environment. Authenticated Web Chat can help by minimizing redundancy for the customer by using saved information to avoid additional steps in the chat process. By pulling account information to pre-fill data, it promotes a more positive experience for both the customer and the agent. Check out our blog to see how Botsplash’s Authenticated Web Chat capability can aid your company’s digital communication requirements.
CLICK HERE TO LEARN MORE

Are You Using a Sales-Dedicated Mobile App for Your Top-of-Funnel Sales Cadence?
Mobile applications are an important piece of the puzzle when it comes to top-of-funnel sales. Today, we are always on and always on the go...and so are your potential customers. Taking advantage of a dedicated sales-focused mobile application can transform your prospects into clients. In this post, we’ve highlighted the importance of using a mobile app to enhance your sales cadence. If you haven’t already, download the Botsplash app linked at the end of this newsletter!
CLICK HERE TO READ THIS BLOG

Feature Spotlight: Inbox / Shared Functionality
INBOX | You are the primary agent
  • Add agent(s) to the chat to assist or bring in your manager to guide a conversation
  • Archive or close the conversation when it’s no longer relevant or set it as a reminder in future
  • View all agent and automation conversation threads in one place
SHARED | You are the participant agent
  • Keep track of conversations as they move forward in process/milestones
  • Assist when the point-person (Primary Agent) steps away or needs extra support
  • Leave the conversation if your engagement is no longer required.
Inbox / shared functionality provides excellent flexibility when working with prospects and clients. To view additional features that our platform offers, click the button below!
CLICK HERE FOR MORE FEATURES

Splash Zone
The Botsplash team is full of Star Trek buffs. After moving into our Charlotte office, we needed to find a way to differentiate the numerous conference rooms within our new “space”. We decided the best way to “engage” with each other was to name each room after a Star Trek starship. It was a difficult decision, but we eventually came to a consensus. We’d like to remind you to “live long and prosper”. 🖖

ATTENTION! We've got something special for you if you've never tried Botsplash!
We have a limited number of FREE trials for Q4 2021. Click here to learn more and sign up...

Become a Splasher!
Our team never stops growing! We are seeking motivated individuals that have an interest in technology to join our dynamic team. Please view our open positions below:
Business Team
Technology Team
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